Privacy Policy
Last updated: July 1, 2026
This Privacy Policy explains how KieServices collects, uses, and protects your information when you use our AI-powered service automation platform.
1Information We Collect
We collect information you provide directly, such as your name, email address, business details, and payment information when you create an account or subscribe to a plan.
We also automatically collect usage data, device information, and log data when you interact with our platform, including messages processed by AI agents on your behalf.
2How We Use Your Information
We use your information to provide, operate, and improve our services, process transactions, personalize your experience, and communicate with you about your account.
Data processed by AI agents (such as customer conversations, bookings, and catalog information) is used solely to deliver the automation features you have configured.
3Data Sharing & Third Parties
We do not sell your personal data. We share information only with trusted service providers (such as payment processors and cloud infrastructure) who help us operate the platform, and only to the extent necessary.
We may disclose information when required by law or to protect the rights, safety, and security of our users and the public.
4Data Security
We implement industry-standard technical and organizational measures, including encryption in transit and at rest, access controls, and regular security reviews to protect your data.
While we work hard to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5Your Rights
Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing.
To exercise these rights, contact us using the details below. We will respond within the timeframes required by applicable law.
6Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
7Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and revising the date above.
8Cookies & Tracking
We use cookies and similar technologies. Strictly necessary cookies are always active; analytics and marketing cookies are only set with your consent, which you can change anytime via "Cookie settings" in the footer. The table below lists the cookies and services we use.
| Name / Service | Provider | Purpose | Duration | Category |
|---|---|---|---|---|
| cookie-consent | KieServices (first-party) | Stores your cookie consent choices so we don't ask again. | Persistent (localStorage) | Strictly necessary |
| tokens / x-subdomain | KieServices (first-party) | Keeps you signed in to your portal and identifies your workspace. | Session / until sign-out | Strictly necessary |
| Google reCAPTCHA (_GRECAPTCHA) | Protects the contact form from spam and abuse. Loaded only when you submit the form. | Up to 6 months | Strictly necessary | |
| Google Analytics (_ga, _gid) | Measures site usage to help us improve. Set only with your consent. | Up to 2 years | Analytics |
Questions about this document? Reach our team at privacy@kie.services